(800) 677-2796



Continuing Our Legacy of Quality Services 
 


 

Proudly Serving Clients
throughout North America

 

Wholesale Operator Services, Directory Assistance,

Outbound Call Campaigns, and Messaging 

from Consolidated Call Center Services

Enhance your end user experience by offering the unsurpassed quality and value of Consolidated' CCS OS, DA, Outbound Calling, and Messaging services. All services are branded with your company identity to reinforce your value proposition and build  equity in your brand. Our depth of experience and quality of service is a tremendous asset that will differentiate your company from the crowded field of service providers. Unlike most of our competitors, Consolidated CCS doesn't sell directly to end users and therefore won't compete with you for your customers. We prefer to market our services through our service provider partners. Let Consolidated CCS work for you to broaden your range of services and improve operating margins. Call 800.677.2796 to learn more about our services.

Over a Century of Experience
Consolidated Call Center Services continues it's 116 year old tradition of quality service and value pricing under new ownership as of Dec 2010. With more than 100 years of experience between our managers and an average tenure of 8 years in our agent pool, we're well prepared to represent your company with specialty call services. Contact us today to discover how we can put our quality and experience to work for you.

Call Center, Directory Assistance Center in Mattoon, IL

Our Service Provider Partners:

Local Exchange Carriers

Cable-Telephony Providers

Mobile/Wireless Providers

Rural LEC's

VoIP Providers

Inter-exchange Carriers

 

What to Expect from the Consolidated CCS Team:

Exceptional Quality

No Dialect or Coastal/Foreign Accents

Courteous, Patient Agents

Competitive Rates

Low Average Work Times

Highly Experienced Agents

Customer Service Oriented  

Urgency in Trouble Resolution

Low Answer Times

 

Our Services:

Operator Services (0+, 0- calls)

National Directory Assistance (411)

Market Surveys/Research

Messaging Services

Customer Satisfaction Surveys

Sales Lead Generation

Call today to learn more about our exceptional value proposition