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CONSOLIDATEDCCS

Whatever size or type of business, day or night, ConsolidatedCCS is the
contact center you will call your own.

Extremely professional and polite! The entire staff at Consolidated CCS goes above and beyond to make sure the job is done right and completed in a courteous manner. We are thankful to have you as a trusted partner.

Robert P - Stamford, CT

A Consolidated CCS team member went out of her way to help out in an emergency situation and walked the customer through each step—it’s hard to find excellent service like that. Every aspect of our customer calls is provided with the highest of service standards. Thank you for always making everything so effortless.

Beverly U - Woodburn, OR

I always enjoy working with Consolidated CCS. The customer service and attention to detail is top-notch from start to finish. I truly appreciate the time and care they put into each call—it’s as if their smiles are audible through the phone. Marvelous job!

Arlene P - Pitman, NJ

 

About Us

ConsolidatedCCS is well positioned to provide cost effective services for businesses of all sizes and from any industry in support of repetitive business processes. Our core competencies and extensive experience as a provider of outsourced contact center services allows us to offer compelling solutions for your business. Our directors and management team have more than 133 years of collective experience in customer centric environments and have developed contact center best practices. Our depth of experience with Operator Services (OS) and Directory Assistance (DA) translates directly to Business Process Outsourcing (BPO) for functions such as first level customer service, tech support, corporate reception & call transfer, product/service order taking, appointment scheduling, dispatch, medical reception and physician paging, substitute teacher placement for school systems, after hours answering, and message delivery. All of our team members gained experience in a customer-first environment fostered by the independent telephone company (ILEC) that founded the original business more than 120 years ago in support of telecommunications customers.

 

Our Services

Phone Operator

WHOLESALE DIRECTORY ASSISTANCE & OPERATOR SERVICES

  • Custom Branded

  • Automated Agent Handled

  • Domestic Agents

  • Private Directory

Standing Meeting

BUSINESS PROCESS OUTSOURCING

  • Outsourced Customer Care

  • Tech Support

  • Scheduling

  • Order Taking

  • Dispatch

Network Hub and Cable

ANSWERING SERVICES

  • Virtual Reception

  • After Hours Answering

  • Message Relay

  • Emergency Call Patching

A Classroom Lecture

SUBSTITUTE TEACHER ADMINISTRATION

  • Custom Database

  • Website Assisted

  • Hours/Assignment Tracking

  • Sub Finder

 

Contact Us

Questions, comments or requests? Feel free to reach out, we’d love to hear from you.

888-472-8382

Laptop Work